CREATE ACCOUNT

FAQs

DELIVERY
We provide flat rate shipping Worldwide via Australia Post. When your order is shipped, you will receive tracking notifications to your email address. ​
We ship with a range of domestic and international carriers. Unless otherwise stated or where upgraded shipping options have been selected, Pout Cosmetics does not take any responsibility for lost or damaged goods once shipped from our warehouse. 
RETURNS
We hope that you will be completely delighted with your purchase. If not, upon proof of purchase, you can easily return any item to a Pout Cosmetics Store or to our Online Store within 14 days for a refund if goods are faulty or do not perform their function.  Naturally, we cannot take returns on overly used products or products not bought online at PoutCosmetics.com.au.
To return items to PoutCosmetics.com.au, please follow these simple steps: 1. Contact our customer service team via info@poutcosmetics.com.au and we will issue a "Return form". Pack and seal your return merchandise securely (in the original package if possible). 2. Affix the Return Label provided to the outside of your return package. All returns should be mailed to: Pout Cosmetics, Shop 13 & 14 AMP Lane, Albury, NSW, 20640, AUSTRALIA 3. Your return will be processed promptly upon arrival, and we will send you a confirmation by email. Please allow 2-3 weeks from the shipping date for your account to be credited. Shipping and handling charges are not refundable. ​
BOOKINGS
Here at Pout Cosmetics we like to offer the best possible customer service. We believe that in important component of this relies on both ourselves and our clients clearly understand what our service involves and how we operate. Please take a moment to read through the following terms and conditions prior to paying your deposit with us. Thank you.
1. Upon booking with Pout Cosmetics, a NON-REFUNDABLE 50% deposit is taken to secure your Artist and your date. 2. A 3-DAY cooling off period applies from the date we receive your deposit. If you choose to cancel your booking within the cooling off period, we will gladly refund your deposit. Bookings are only official once Pout Cosmetics has received your deposit in full. 3. Event and Wedding dates cannot be held open for any reason due to popular demand. 4. By Paying your deposit to Pout Cosmetics, you are agreeing to our terms and conditions. 5. Your balance is due 1-MONTH prior to your event or wedding day. Payments can be made in store, or via direct bank transfer. *WHEN MAKING PAYMENTS VIA EFT, PLEASE NOTIFY US immediately SO WE ARE AWARE OF YOUR PAYMENT COMING THROUGH. 6. Should Pout Cosmetics not receive your balance payment 1-MONTH prior to your event or wedding date, we have the right to cancel your booking. 7. We request that you are ready at the specified time to start makeup. If you are not ready at this agreed upon time and delays occur, Pout Cosmetics CANNOT guarantee that you will be ready on time. You may also be charged at a rate of $90 per hour for your Artist’s extra time. 8. If due to unforeseen circumstances, Pout Cosmetics needs to cancel your booking, we will provide you with a full refund. We will also do our best to help find you A REPLACEMENT ARTIST however, we will not be held liable if a replacement cannot be found. We thank you for choosing Pout Cosmetics and look forward to forward to creating your show stopping makeup! ​
POUT COSMETICS WEBSITE TERMS OF USE PRIVACY.
We have developed a Privacy Policy in order to inform you of its practices with respect to the collection, use, disclosure and protection of your information. You can find the Privacy Policy, which is incorporated into this Agreement, by using this Site you agree to the terms of the Privacy Policy.
GENERAL TERMS AND CONDITIONS.
Unless otherwise noted, the products and services on the Site are intended for personal, non-commercial purposes only. You agree to use the Site only for lawful, noncommercial purposes and in compliance with all international, federal, state and local laws. Except as expressly permitted in these Terms and Conditions, you may not use, reproduce, distribute, reverse engineer, modify, copy, publish, display, transmit, adapt, frame, link, rent, lease, loan, sell, license or in any way exploit the content of the Site.
USER CONTENT.
We welcome user comments, information and submissions. In addition, you and other users of the Site from time to time may have an opportunity to post on the Site certain ideas, concepts, information, data, text, music, sound, photographs, graphics, video, messages, comments on our products, advertising and other promotional materials or events, facts, advice, “tips”, opinions and other material (collectively, “User Content”). Subject to our Privacy Policy, all User Content that you post on this Site will be treated as non-confidential and non-proprietary to you and may be viewed by you and/or other users of this Site. You also agree that we, our affiliates and our licensees are free to use any ideas, concepts, know-how or techniques contained in any User Content you send to us for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products, services and content using such information, without any credit, notice, approval or compensation to you. We cannot guarantee that other users will not copy, modify, distribute or otherwise use the User Content that you share. Therefore, if you have an idea or information that you would like to keep confidential and/or do not want others to use, do not post it on the Site. We and our affiliates are not responsible for any user's misuse or misappropriation of any User Content you post on the Site.
PRODUCT AVAILABILITY.
The availability of the products and services described on the Site, and the descriptions of such products and services, may vary based on location and timing.
CONTESTS.
This Site may, from time to time, contain contests that offer prizes or that require you to submit material or information about yourself. Each contest has its own rules, which you must read and agree to before you may enter.
INTELLECTUAL PROPERTY RIGHTS.
The Site, and all of its contents, including but not limited to articles, other text, photographs, images, illustrations, graphics, video material, audio material, including musical compositions and sound recordings, software, logos, titles, characters, names, graphics and button icons, excluding User Content (collectively “Proprietary Material”), are protected by copyright, trademark and other laws of the United States, as well as international conventions and the laws of other countries. Modification of the materials appearing on the Site or use of such materials for any other purpose is a violation of our copyright and other proprietary rights. Industry and special issue discounts are subject to our terms and conditions. Information collected from discount applications is kept confidential and is not shared to any external parties. Discounts may apply to selected items and/or services at the discretion of Pout Cosmetics. Discounts cannot be used in conjunction with any other offers. This privacy policy sets out how we uses and protects any information that you give us when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. We may collect the following information: name and job title, contact information including email address, demographic information such as postcode, preferences and interests, other information relevant to customer surveys and/or offers We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: Internal record keeping, We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
SECURITY: 
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. ​ T HART HOLDINGS PTY LTD ABN:   36602353560