We provide flat rate shipping Worldwide via Australia Post. When your order is shipped, you will receive tracking notifications to your email address.
We ship with a range of domestic and international carriers. Unless otherwise stated or where upgraded shipping options have been selected, Pout Cosmetics does not take any responsibility for lost or damaged goods once shipped from our warehouse.
We hope that you will be completely delighted with your purchase. If not, upon proof of purchase, you can easily return any item to a Pout Cosmetics Store or to our Online Store within 14 days for a refund if goods are faulty or do not perform their function. Naturally, we cannot take returns on overly used products or products not bought online at PoutCosmetics.com.au.
To return items to PoutCosmetics.com.au, please follow these simple steps: 1. Contact our customer service team via firstname.lastname@example.org and we will issue a "Return form". Pack and seal your return merchandise securely (in the original package if possible). 2. Affix the Return Label provided to the outside of your return package. All returns should be mailed to: Pout Cosmetics, Shop 13 & 14 AMP Lane, Albury, NSW, 20640, AUSTRALIA 3. Your return will be processed promptly upon arrival, and we will send you a confirmation by email. Please allow 2-3 weeks from the shipping date for your account to be credited. Shipping and handling charges are not refundable.
Here at Pout Cosmetics we like to offer the best possible customer service. We believe that in important component of this relies on both ourselves and our clients clearly understand what our service involves and how we operate. Please take a moment to read through the following terms and conditions prior to paying your deposit with us. Thank you.
1. Upon booking with Pout Cosmetics, a NON-REFUNDABLE 50% deposit is taken to secure your Artist and your date. 2. A 3-DAY cooling off period applies from the date we receive your deposit. If you choose to cancel your booking within the cooling off period, we will gladly refund your deposit. Bookings are only official once Pout Cosmetics has received your deposit in full. 3. Event and Wedding dates cannot be held open for any reason due to popular demand. 4. By Paying your deposit to Pout Cosmetics, you are agreeing to our terms and conditions. 5. Your balance is due 1-MONTH prior to your event or wedding day. Payments can be made in store, or via direct bank transfer. *WHEN MAKING PAYMENTS VIA EFT, PLEASE NOTIFY US immediately SO WE ARE AWARE OF YOUR PAYMENT COMING THROUGH. 6. Should Pout Cosmetics not receive your balance payment 1-MONTH prior to your event or wedding date, we have the right to cancel your booking. 7. We request that you are ready at the specified time to start makeup. If you are not ready at this agreed upon time and delays occur, Pout Cosmetics CANNOT guarantee that you will be ready on time. You may also be charged at a rate of $90 per hour for your Artist’s extra time. 8. If due to unforeseen circumstances, Pout Cosmetics needs to cancel your booking, we will provide you with a full refund. We will also do our best to help find you A REPLACEMENT ARTIST however, we will not be held liable if a replacement cannot be found. We thank you for choosing Pout Cosmetics and look forward to forward to creating your show stopping makeup!
GENERAL TERMS AND CONDITIONS.
Unless otherwise noted, the products and services on the Site are intended for personal, non-commercial purposes only. You agree to use the Site only for lawful, noncommercial purposes and in compliance with all international, federal, state and local laws. Except as expressly permitted in these Terms and Conditions, you may not use, reproduce, distribute, reverse engineer, modify, copy, publish, display, transmit, adapt, frame, link, rent, lease, loan, sell, license or in any way exploit the content of the Site.
The availability of the products and services described on the Site, and the descriptions of such products and services, may vary based on location and timing.
This Site may, from time to time, contain contests that offer prizes or that require you to submit material or information about yourself. Each contest has its own rules, which you must read and agree to before you may enter.
INTELLECTUAL PROPERTY RIGHTS.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. T HART HOLDINGS PTY LTD ABN: 36602353560